Claim Services

Through proactive safety and loss control practices the frequency and severity of claims can be contained and managed saving companies money in the form of lower insurance premiums and greater productivity. Nevertheless, accidents, weather events and other misfortune can strike a business anytime. It is at that moment when the insurance policy is valued most by business clients. This is also the time when insurance organizations should be at their best to make certain the client receives the services and support they need.

At The Crichton Group we understand the importance of delivering on the commitments made by the insurance policy as quickly and efficiently as possible. Consequently, the agency supports a claim department located within the agency that focuses specifically on the needs of the client throughout the claim process. The claim department provides the following assistance:

• Quick response to the client's first report of a claim
• Development of a clear understanding of the claim circumstances
• Assistance to the client with the submission of claims
• Acts as a liaison between the client and the insurance company
• Serves as an advocate for the client throughout the claim process
• Works to make sure the client receives fast and fair claim handling
• Intervention and auditing of complex workers' compensation claims

While most insurance companies handle claims as quickly as possible and are interested in reaching a fair resolution for all parties, complications can and do occur. The Crichton Group's claim department has a strong track record of working through these occurrences to the satisfaction of our clients.