Claims

At The Crichton Group we understand the importance of delivering on the commitments made by the insurance policy as quickly and efficiently as possible. We also know that when an incident or event leading to a claim ocurrs, it is at that moment that you need us most. Consequently, the agency makes the investment in our own in-house claim department that focuses specifically on the needs of the client throughout the claim process. The claim department provides the following assistance:

• Quick response to the client's first report of a claim
• Development of a clear understanding of the claim circumstances
• Assistance to the client with the submission of claims
• Acts as a liaison between the client and the insurance company
• Serves as an advocate for the client throughout the claim process
• Works to make sure the client receives fast and fair claim handling
• Intervention and auditing of complex workers' compensation claims

While most insurance companies handle claims as quickly as possible and are interested in reaching a fair resolution for all parties, complications can and do occur. The Crichton Group's claim department has a strong track record of working together will all parties to reach successful resolution to the satisfaction of our clients.