Managers/Leaders
Kaye Ladd
Director of Operations and IT Manager
Kaye
Ladd is the Director of Operations and IT Manager for The Crichton
Group. In this role, Kaye's responsibilites span across the agency and
are central to the agencies ongoing success. Kaye has attended several
professional schools and completed
courses to assist her in the execution of her responsibilities. Kaye
also leads marketing communication development projects within the
agency including the development of advertising, brochures, websites and
electronic communications.
Her experience in the insurance industry began in 1980 and she has been
in the employment of Crichton Brandon Jackson and Ward since 1989. Kaye
maintains a current property and casualty license.
She plays a very active role in the life of her family and enjoys taking
vacations to Florida and spending weekends on the lake as time permits.
Phone: (615) 986-6115
Email: kladd@cbjw.net
Tammy Mason
Employee Benefits
Tammy Mason is the employee benefits department manager for the agency.
She has been employed with The Crichton Group since 1995 and has played a
key role in the growth and success of the employee benefits division.
Her dedication to clients is exemplary as evidenced by comments from a
recent marketing project where the agency gathered testimonials from key
clients. Her name was consistently cited as one who goes above and
beyond day in and day out for clients. She clearly works tirelessly on
behalf of clients to meet and exceed their expectations in the rapidly
changing and challenging world of employee benefits.
Tammy is married to her husband Keith and they have one daughter,
Brittney. They will celebrate their twenty-fifth wedding anniversary in
June of 2008. She greatly enjoys spending time with her family and is
actively involved at Christ Church.
Phone: (615) 986-6141
Email: tmason@cbjw.net
Mary Swartout
Personal Insurance
Mary is a dedicated employee of Crichton Brandon Jackson and Ward
serving the agency and its clients as Personal Lines Manager. She also
serves as the back-up agency management system manager when the IT
manager is out of the office. She began her insurance career in 1977 and
where she developed experience as an agent and as a manager. She has
been employed with The Crichton Group since 1999.
Mary has been instrumental in the development of the Personal Lines
division at the agency. Under her leadership, the department has worked
to streamline the number of insurance carriers the agency represents to
include only those companies that provide the best balance of products,
service and price to clients. Today, the agency represents carriers that
can meet a broad range of personal insurance needs including clients
with the most sophisticated insurance requirements. Currently, she leads
a department of eight personal insurance professionals. She is a
licensed property and casualty agent and is currently working towards
the Certified Insurance Counselor (CIC) designation.
From a personal standpoint, Mary raised two sons Jordan and Joey and has
two grandchildren Nicole and Jordan. In her spare time she enjoys
spending time with her family, working in her rose garden,
reading and hiking.
Phone: (615) 986-4283
Email: mswartout@cbjw.net
Nicie Bailey
Claim Management
Nicie has been employed in the insurance industry since 1984 serving in a
range of management positions in underwriting, marketing, and claims.
Her experience across the industry gives her a unique understanding of
the insurance business and the needs of clients. She joined The
Crichton Group in 2002 as Claims Manager. Nicie and the claims
department works on behalf of clients to ensure their claim is handled
quickly and fairly by insurance carriers.
Nicie is a graduate of Middle Tennessee University where she earned a
Bachelor of Business Degree in Insurance/Finance. She is active in
multiple civic organizations and is currently pursuing the CPCU &
AIC designations.
Phone: (615) 986-6117
Email: nbailey@cbjw.net
Kimmi Hayes
Controller
Kimmi serves The Crichton Group in the Controller position responsible
for the accounting function and ensuring the agency stays in compliance
with recognized general accounting practices and all laws related to
financial matters. She has been employed with since 2001.
Kimmi has a B.S. in Business Administration with an emphasis in
accounting from Murray State University. She also earned her M.B.A.
degree in accounting from the same university. She is a Certified Public
Accountant.
She is married to husband Paul and has two children Benjamin and Olivia.
She and Paul are members of First Baptist Church Clarksville. To relax,
Kimmi enjoys reading and walking.
Phone: (615) 986-6189
Email: khayes@cbjw.net
Bud Curtis
Alternative Risk Solutions
Bud is the manager of Alternative Risk Solutions for the agency. Bud has
many years of insurance industry experience including owning an
insurance agency and performing as a top producer for a national broker.
His educational background includes a B.S. degree from Georgia Tech in
Behavioral Management and insurance education from USF&G’s Agent
School.
Bud is active in the Nashville Area Habitat for Humanity program. He is
also the father of three daughters and enjoys spending time with them.
His recreational pursuits include cycling, sailing, hiking and golf.
Phone: (615) 687-2829
Email: bcurtis@cbjw.net
Mark Adams
Safety & Risk Control
Mark serves the agency in a role that is critical to the success of
clients in containing their total cost of risk. As Risk Control Manager,
he leads the agency effort to work with clients to create and maintain
safer and healthier work environments. This reduces the cost of risk and
improves productivity in companies which positively impacts their
operational and financial performance over the long-term.
His department sets the agency apart from its competition in that most
independent insurance agencies today cannot and do not offer such
capabilities as part of the services they provide. By offering these
services related to Human Resources, Drug Free Workplace, OSHA
Compliance and Accident Prevention/Investigation at the agency level,
The Crichton Group is able to leverage their knowledge and close
relationship with clients to substantially improve outcomes.
Mark has both B.S. and M.S. degrees in Occupational Safety Engineering
from Murray State University. Marks business and personal
accomplishments and awards are numerous attesting to the time, effort
and commitment he puts into his business and personal pursuits.
Phone: (615) 986-6224
Email: madams@cbjw.net
Beckye Sprouse
Risk Management
Beckye Sprouse is an account executive responsible for large commercial
accounts and key accounts for the agency. She is a Certified Risk
Manager (CRM) and has been employed in the insurance industry since
1968. She has diverse experience having worked with an insurance
company, insurance brokers and independent insurance agents. Since 1991
she has been employed with The Crichton Group. Recently, the agency
engaged in the collection of testimonials from clients for a marketing
project and Beckye was specifically mentioned numerous times for
providing answers to difficult questions and for providing solutions to
clients. Her commitment to providing the best in personal service is
evident by the comments of her clients.
Beckye attended Vanderbilt University and UT Nashville. She is active in
two religious community outreach programs including Cursillo and Room
in the Inn. For rest and recreation, Becky enjoys gardening, cooking and
sampling red wines.
Phone: (615) 986-6113
Email: bsprouse@cbjw.net
Beth Price
Marketing
Beth Price is a veteran of the insurance industry having started her
insurance career in 1978. Since 2001, Beth has been employed with
Crichton Brandon Jackson and Ward. She is the Marketing Director for the
firm where she works with producers and insurance carriers to develop
the best possible insurance coverage at the best possible price for
insurance clients. Beth is the person in the agency that essentially
does the market research and "shopping" for clients to make sure they
are getting the best commercial insurance value.
Beth has a Bachelor of Science degree and is in pursuit of completing
additional professional education. To date, she has completed seven
parts towards earning her CPCU designation, three parts of the CIC
certificate and has started CRM courses.
When she is not working or studying for her professional designations, she enjoys canoeing and gardening.
Phone: (615) 986-6239
Email: bprice@cbjw.net
Mary Ann Selensky
Human Resources
Mary Ann is the Human Resources manager for the agency supporting the
human resources and strategic management objectives of the organization.
She works to develop job descriptions, recruit new employees and
supports the retention of existing employees. She ensures that the
agency is in compliance with all local, state and federal human
resources regulations
She is also responsible for supporting the human resources needs for
over eighty employees. The agency benefits significantly from her years
of insurance industry experience in personal, commercial and management
areas. She has been employed with The Crichton Group since 2001.
Phone: (615) 986-6148
Email: mselensky@cbjw.net